At some point every hospitality manager or owner needs to take a break. We are a "Hands On" management couple who can run your
business during this time for you. It is costly to employ a full time manager, when all you need is someone for a couple of weeks at a time.

Having owned & successfully run our own guesthouse for 13 years but always found it difficult to find the Right Person to run our business correctly while we were away.
Understanding how difficult it is to find a suitable candiate to manage your facility, so you can relax, switch off and attend to your other matters.

We offer our services for up to 3 weeks at a time, (longer periods are open to negotiation). During your required time frame, we will endeavour to operate your business as if it were being run by you, personally.
Not making any changes to your policies or procedures so that normal routine continues for your guests & your staff.
Ensuring that upon your return, business can continue as normal.

About Us

Arnold Pansi was born in Austria & Des Pansi was born locally in Johannesburg.
Both lived and travelled around the world for work, holiday or for paragliding competitions.
(Des holds Protea Colours & represented SA in world championships).
Having both worked in many different industries, the most current info would be that starting from 2003.

While living and working together in Austria, we noticed a niche market within the Paragliding industry that could be developed in South Africa. So we bought a small guesthouse in the Karoo and moved there to open a World record paragliding Site. While growing the guesthouse, establishing the paragliding sites, we also started a Paragliding school & begun a Guided Tour Operation.

Within 2 years Des received Tourism awards from Twib for using Technology to build, promote & market all 4 operations. The guesthouse was running at 90% occupancy, World records were being set, world championship events hosted & tour groups begun booking regularly.

However due to personal reasons, Des decided to stop flying & this made it difficult to be around a sport that she loved but would no longer participate in. So we sold the guesthouse, closed the Paragliding operations & tour business & moved to Knysna. Purchased a small signage business & have spent the last 3 years building it up. This has kept us very busy but we're not as passionate about it as we are, the hospitality industry. We therefore created our, Hospitality Relief Management services.

We have been friends for 45 years, married for 23 years & have worked together for 16 years - we make a good team.

Arnold : Achievements & training:

N3 - Fitting machining  D.O.P (Drafting diploma)  Paragliding Advanced Licence (Austria) & Test pilot licence 2002
St Johns Ambulance - Level 1  SA 1st Aid - Level 1  Paragliding instructor, Tandem Pilot  FAI Observer
Lexis Nexis (Hazards identification risk assessment)  2016 completed Big Five Lite
Completed various cycling & running events

Computer & other business skills
Auto CAD  Ventura Publishing  MS Word  MS Excel  Facebook  Outlook Express  Omni Accounts
Speak German, English & Afrikaans

Des : Achievements & training:
Matriculated 1986  TACK Telesales Diploma  Business Presentation Skills  XN'trix Paragliding Club Chairperson 2004 & 2005
1st para marketing manager 2006/7  Paragliding Advanced Licence (Austria) & Test pilot licence 2002
TWIB Tourism sector winner 2004 & 2005  Ambassador to PAN African expo in Accra, Ghana
St Johns Ambulance - Level 1  SA 1st Aid - Level 1  SAHPA board member (marketing) 2006/7  Paragliding instructor,
Tandem Pilot & FAI Observer  SA ladies' open distance record 3x (current)  SAPC Ladies' Paragliding champion 2007
2009 awarded SA Protea colours  Various Sponsors : Hippo, Northern Cape Tourism, Emthanjeni Municipality & Department of Tourism
2016 completed Big Five Lite  completed various cycling, running, swimming & triathlon's

Computer & other business skills
Data Capturer / MS Word / MS Excel / PowerPoint / Facebook / Photoshop /Corel Draw / Versa Works / Roland Printer / Outlook Express
Speak - English, Afrikaans & German

DES : +27 (0) 84 690 1804    ARNOLD : +27 (0) 82 340 0477    EMAIL US